Zendesk (FAQ)

Support TicketIntroducing Zendesk our beta support desk and knowledge base.

A support ticket can be created by using the icon. You simply search our knowledge base, If no answer is found or you still need help then you can complete a support ticket.

How does it work?

  • Anybody can send a ticket as long as they register first. After submitting your first ticket, the ticket is suspended and a welcome email is sent to the new user requiring them to register before the ticket can be submitted.
  • After the user verifies their email address and creates a password, the ticket is released.

Support tickets will be answered within 72 hours, you can send a ticket at any time. Replies are most likely to come during the following times and days but will vary do not send a second ticket if you have not had a reply

  • 6.00pm to 10.00pm – Monday to Friday
  • 10.00am to 6.00pm – Weekends and Bank Holidays

What is the support ticket for?

  • general enquiries not covered by the knowledge base 
  • to say thank you (we like these)
  • or to raise an issue (we don’t like these, but things can go wrong)

A few important rules before you send a support ticket

  • Try the knowledge base first
  • do not send abusive support tickets
  • do not ask for a refund (see our terms and conditions)
  • do not send multiple support tickets if you do not get a quick answer
  • do not ask for payment confirmations (we match up payments throughout the month)
  • do not ask about e-tickets, support desk agents do not have access to any payment details and the e-ticket list.